FAQ

SCHEDULES

How can I change the delivery address?

Organizers can update the Delivery Address on their schedule at anytime via “Edit”. Or, please contact Customer Service and we are happy to help.

We can’t stress strongly enough how critical it is that Organizers ensure the address of the Recipient entered onto the schedule is correct.

One, it’s shocking for a Participant when they arrive at the door of an unsuspecting non-Recipient holding a quiche.

Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 before the meal can be delivered (and a delay may ruin the meal).

This scenario simply creates awkwardness all around, so please help us help you by ensuring that the Recipient’s address is entered correctly onto the schedule. We thank you, the Recipients thank you, and the unsuspecting non-Recipients answering the door in their bathrobes thank you also!

Note: If the Delivery Address is changing after the schedule has started and there are already purchased items, please contact Customer Service so we can update any vendors that may have automatically received the Delivery Address from the schedule. Thank you!

 

Can the end date of a schedule be changed/extended at any time?

Yes! To change the end date of a schedule, simply go to your Dashboard, and click Edit Schedule next to the schedule you’d like to edit.

Under Step 2: Schedule & Delivery Details, simply change the end date to the new desired end date, and click Update at the bottom of the page.

Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of the changes. The Food Tidings system does not automatically update participants of schedule changes. You can do this by individually emailing those who have signed up OR by selecting Contact Participants next to the associated schedule on your dashboard. From here, you can send a message to all those invited or to those who have signed up to participate letting them know of the change to the schedule’s end date.

Can likes/dislikes be changed once a schedule is created?

Yes! Any schedule details can be edited at any point in time.

To edit a schedule, simply go to your Dashboard, and click on Edit Schedule next to the schedule you’d like to edit.

Make your desired changes, and be sure to click Update at the bottom of the page.

Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of the changes. The Food Tidings system does not automatically update participants of schedule changes. You can do this by individually emailing those who have signed up OR by selecting Contact Participants next to the associated schedule on your dashboard. From here, you can send a message to all those invited or to those who have signed up to participate letting them know of the change to the recipient’s likes/dislikes, schedule end date, etc.

Can meals be delivered to a commercial address; like a hospital, school or workplace?

While local home-cooked meals can be delivered to a Hospital or commercial location, items ordered through Food Tidings can NOT.

Residential addresses are much more preferred and easier for all our vendors to work with. FedEx and other couriers will NOT deliver to a commercial address after business hours or weekends; and no one in the office wants to smell the soggy meal that’s defrosted over a weekend.

Organizers should always include the residential address in the “Delivery Address” field, since this is the information that is automatically sent to vendors. However, if an Organizer wishes to direct participants to a commercial location (i.e. school, hospital, office, etc), they can include those details in the “Additional Notes” section of the schedule.

Food Tidings can not be held liable for meals that are misdirected or ruined because of a delayed delivery due to a commercial address submitted on the schedule.

How can I delete a schedule?

To cancel or “Delete” a schedule:

  1. When logged in to FoodTidings.com,
  2. On your Dashboard, identify the Title of the Schedule you wish to cancel.
  3. To the far right of the Title, you will see the option “Delete Schedule” – click on that, and you will be prompted to “Confirm Delete.”
  4. Once you confirm the “Delete,” the schedule will be removed from your Dashboard and cancelled.

NOTE: When a schedule is deleted, notifications are NOT sent out to those who have already signed up and any meals that have been ordered on behalf of the recipient are not automatically canceled. Please be sure to notify those who have signed up to take a meal as well as email us at support@foodtidings.com to cancel any meals that have been ordered (as long as the meal date is outside of the cancellation window).

The schedule will not be accessible or searchable after it has been deleted.

Why do you need the Recipient’s email?

We use the Recipient’s email to grant access to manage gifts on the schedule. If it’s not there, that would be sad for them; not to mention more work for the Organizer. Keep everyone in the loop by including the Recipient’s account email on the schedule. We promise we won’t do anything else with it.

Please note, the Recipient’s email submitted on a schedule must match the Recipient’s login email to Food Tidings to access admin features, manage the gifts given and communicate with Participants.

What if my invites are not sending or being received?

If invitations do not seem to send or recipients are not receiving them, here are some potential issues or tips to follow up on:

1. Invites are queued as they are submitted, so there may be a slight delay depending on how many are going out at any certain time. If it’s been over 10 hours since you sent the original invites; this may not be the issue.

2. Confirming valid emails were input correctly: emails must each be separated by a comma, a space or the enter key (please double check this if you copy & paste a group of emails at the same time).

3. If individual recipients are not receiving the emails, please recommend they check their email spam or junk folder

4. You can try sending a test invite to us at: info@foodtidings.com to see if everything else is working.

AND/OR

5. A short-cut “fix” can be to copy the schedule URL and send it in an email from your personal email.

Hopefully, these suggestions can help you move forward. If you continue to have issues, please let us know and we will pull in the Big-IT-guys to make sure we get your schedule out as quickly as possible.

How does Food Tidings work?

Using Food Tidings is Simple. This step-by-step process of creating a Food Tidings meal schedule will take you from start-to-start; meaning, from the time you start creating a schedule, to the time people start signing up to help.

1. Tell The Story

The Story is the reason or occasion for creating a schedule. Your first step in creating a Food Tidings schedule is to let people know who this schedule is for, what’s going on, and some key details about the size of their household and food preferences.

2. Provide Schedule Details

In this section you will easily set up a calendar. You’ll choose a start and end date; as well as, specific days in that range that you want to make available for people to sign up to bring meals on. Also, here is where you provide specifics like delivery time, delivery address, and contact information for the recipient.

3. Invite Friends and Family

Now that you’ve created a schedule (whew, that was quick!), it’s time to get others involved. Food Tidings allows you to create a brief personalized message and access your email contacts, as well as Facebook, so you can easily invite friends and family to participate.

From the navigation bar, click on “How It Works” or “Create Schedule” to get going!

GENERAL

How does Food Tidings work?

Using Food Tidings is Simple. This step-by-step process of creating a Food Tidings meal schedule will take you from start-to-start; meaning, from the time you start creating a schedule, to the time people start signing up to help.

1. Tell The Story

The Story is the reason or occasion for creating a schedule. Your first step in creating a Food Tidings schedule is to let people know who this schedule is for, what’s going on, and some key details about the size of their household and food preferences.

2. Provide Schedule Details

In this section you will easily set up a calendar. You’ll choose a start and end date; as well as, specific days in that range that you want to make available for people to sign up to bring meals on. Also, here is where you provide specifics like delivery time, delivery address, and contact information for the recipient.

3. Invite Friends and Family

Now that you’ve created a schedule (whew, that was quick!), it’s time to get others involved. Food Tidings allows you to create a brief personalized message and access your email contacts, as well as Facebook, so you can easily invite friends and family to participate.

From the navigation bar, click on “How It Works” or “Create Schedule” to get going!

What if I have another question not listed here?

We’ve got you covered!

A couple more options:

  1. Check out “Support”, on the left navigation bar, for more troubleshooting answers.
  2. Send us a note on the “Contact Support” form, on the “Support” page.

 

I’ve requested a password but I haven’t yet received it

Please be sure to check your spam folder as well as your Promotions folder if you utilize Gmail.

If a new password has not arrived after 3-4 hours, please feel free to contact us at info@foodtidings.com and we can assist in resetting your password for you.

How does the Recipient know who has sent gifts?

The schedule serves as a reference tool for Recipients and Organizers.

If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name.

If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name).

Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!

What is Food Tidings?

FoodTidings.com is an online tool that helps people organize meal schedules on behalf of friends and/or family in their times of need.

However, our community is much more than that.

We are….

Kindest gesture of family, friends & neighbors,

Symbol of warmth and hope,

Simple encouragement,

Cozy blanket of comfort,

Full tummies that make full hearts,

Genuine caring,

Generosity in the flesh.

Thanks for joining us!

What’s the story behind Food Tidings?

One fine day in the summer of 2007, Lisa, a mother of two with a third on the way, was organizing a schedule for people to take meals to a friend who just had a baby.

Being a past recipient of ‘gift’ meals herself, Lisa enjoyed helping her friends, family & neighbors. However, it required significant time and diligence to maintain the schedule and communicate with everyone involved. Often, there were many lapses in communication and days on the schedule that were double or triple booked. Then, she would have to make several calls or begin a chain of emails to straighten it out. She tried using spreadsheets and texts, but inevitably things always got “a little tangled.”

However, on this special day, Lisa quietly muttered a few simple words that would change everything…“I wish there was a website or something that could keep all of this organized for you.” Upon overhearing her self-dialogue, Lisa’s husband Zach thought of his good friend Jeff, a web designer (and husband of Lisa’s good friend Leanne, who organizes meal schedules too), and blurted out, “Well, why don’t we make one? I’ll talk with Jeff.” Zach and Jeff talked over coffee and agreed it was good (the website idea, not just the coffee). With Jeff’s genius and resourcefulness, combined with the expertise of some very helpful friends, Food Tiding’s launched its first schedule in October of 2007.

That, is the story of the birth of Food Tidings.

Since then, Food Tidings has gained a few select partners, keeping it a locally owned business that is rooted in family and faith-based principles. Our goal is to continually spread hope through caring and generous communities.

What are your Customer Service hours?

FoodTidings.com is open, accessible and usable all the time – 24 hrs a day/ 365 days a year!

However, our Customer Service Team has general business hours of:

Monday-Friday – 8:00am – 7:00pm MST

Saturdays – 9:00am- 5:00pm MST

Sundays – Closed

We have chosen to close on Sundays to allow our staff to set aside a day of rest; to tend to family and worship, of which we deem of high priority. And, let’s face it – there’s really nothing that can’t wait until Monday morning, at which time we will be more than ready to ‘Carpe Diem’ and help you help others!

We commit to responding to inquiries as soon as possible or within 24 hours; over normal business hours.

Of course, if there is an unplanned interruption to website service, we will address the needs as quickly as possible. We appreciate your patience in these types of unexpected issues.

How do I reset my password?

It happens to the best of us! In order to reset your password, simply click the Forgot Your Password link on the Login screen. You will be prompted to enter the email address associated with your account and, once you’ve done that, a new password will be emailed to you.

Why do I have to create an account to sign up for a Food Tiding?

It really is less of an ‘account’ requirement, then submitting a way to interact with our service and system.

It is important to us to be able to communicate to Recipients who is bringing them a meal so they know who to expect. It is also important for schedule Organizers to be able to provide great service to both Recipients and Participants by being able to communicate if the Recipient’s needs change in any way (diet, delivery address, etc.).

For this reason, we require your name and email address when you sign up to take a meal or otherwise participate in a schedule.

Rest assured, we don’t use your email address for marketing purposes nor would we ever sell, rent or otherwise provide it to a 3rd party.

When I attempt to create an account, I’m told my email is already in use

The best thing to do in this case is request a new password for the email address that is already in use, because creating a new login with a different email address often proves complicated down the line.

To do this, simply click on the Forgot Your Password link on the login screen, enter your email address, and a new password will be emailed to you.

Why can’t I login to a schedule even though I already signed up to participate?

Sometimes multiple emails or logins trip us up! Please double check that you are logging in with the same email address (or Facebook login) that you originally used to sign up on the schedule.

It is common for people to use a FaceBook login the first time they sign up and an email address the second time they login to Food Tidings (and your personal email address may not match the email address associated with your Facebook login). It’s easiest to choose (and stick with) just ONE method of logging in.

If you have logged in using both your email address and your Facebook profile, you can merge or ‘link’ your accounts on your Profile so that you don’t have to remember which one you used the last time.

 

How do I link my Facebook account with my Food Tidings login?

To use your Facebook login as your Food Tidings login, simply select that option when you Login/Sign up.

Please note, that if you create a Food Tidings account using your email and password (originally or after using a Facebook login), you will technically have two logins; which can be confusing to remember…and limit access to a schedule to the particular login you used.

Since we do not determine which login you use, you have to manage this yourself. If you have logged in using both your email address and your Facebook profile, you can merge or ‘link’ your accounts on your Profile so that you don’t have to remember which one you used the last time.

To do this, login using your email address – then, you can “link” your Facebook login.

Presto. All set…and one less thing to try to keep straight.

How do I delete my account or unsubscribe?

Please send an email to info@foodtidings.com if you would like your account deleted.

We can remove you from the Food Tidings list for any non-schedule related emails that are initiated by us.

Please note:

If you need to unsubscribe from a specific schedule, you will need to contact the Organizer directly. Food Tidings invitations are managed manually by Organizers. As long as an Organizer continues to include your e-mail address in invitations, you will continue to receive invitations and reminders via e-mail.

Also, if friends or family choose to invite you to a (future) schedule, their invitation will add your email address back into the Food Tidings system in order to allow schedule invites, meal reminders, etc. to be delivered to you.

Please be assured that we will never rent, sell or otherwise give our customers’ e-mail addresses to other parties or use it for our own marketing efforts.

TAKING A MEAL

Will I receive a reminder for my sign up?

Yes.

Food Tidings will send you an email reminder 4 days before you are scheduled to deliver a meal. This advance notice allows you enough time to plan, shop, edit, un-commit or place an order for a meal delivery, if life has gotten busy.

However, we do recommend putting a calendar reminder on your own device, as well! Redundancy never hurts.

How do I sign up to take a meal?

Once you have received an invitation to sign up for a specific schedule, simply click on the link from the email you received. You will be taken directly to the schedule.

Alternately, login to Food Tidings, click on “My Dashboard” on the left hand side, and under “Food Tidings I Am Invited To”, click on the schedule to which you would like to contribute.

Once you are viewing the schedule, available days will say “Sign Up For This Day”. To sign up, simply click on the day and enter a description of the home-cooked meal you plan to deliver and click “Submit”. Alternately, if you wish to purchase a delicious, gourmet meal to be delivered, simply click the “Have a Meal Delivered” button, select the meal you’d like to order, and follow the payment instructions.

If none of the days says Sign Up For This Day, it means that all days have been “claimed” as far as meal delivery. However, you can still “Help Another Way”! Simply scroll down to the “Help Another Way” area, where you can select to have a meal delivered outside the pre-arranged schedules dates (all meals arrive frozen, and Recipients can easily put them into their freezer for use on a particularly hectic day).

Also, you always have the option to sign up and send other options of support such as a personal gift, service or eTidings (money gift). Any form of generosity is always appreciated!

What if I need to cancel my sign up, because I’m unable to drop off my home cooked meal?

Should you need to un-commit to a meal you’ve signed up for, simply sign in to your account, click “My Dashboard” on the left side of the screen, and you will see a list titled “Meals I Am Providing”. This list will clarify to whom you’ve signed up to bring a meal, on what date, and in conjunction with which schedule. There is a link under each meal you’ve signed up for to either edit the description of the meal you are bringing or un-commit to the date.

If you would like to have a meal delivered for your sign up (rather than cancel all together), click on the title of the schedule from “My Dashboard” or go directly to the Schedule Page. On your sign up day, click “Edit” – this will display additional options, including “Have a Meal Delivered”. Once you select your option from the Shoppe and checkout, the purchased meal description will replace your original sign up. Then, you and the family are all set!

How do I change what I am bringing?

Should you need to change the details of a meal you’ve signed up to deliver, simply sign in to your account, click “My Dashboard” on the left side of the screen, and you will see a list titled “Meals I Am Providing”. There is a link under each meal you’ve signed up for to either edit the description of the meal you are bringing or un-commit to the date.

If you’d like to order a meal for delivery instead, you can do that from the Schedule Page (go directly there by clicking on the schedule title on “My Dashboard”). On your sign up date, click “Edit” to display additional options. Clicking on “Have a Meal Delivered” will take you to the Shoppe to make your selection. After checkout, the ordered meal description will replace your original sign up.

I don’t remember when the heck I’m scheduled to deliver a meal

No problem! Simply sign in to your account, click “My Dashboard” on the left side of the screen, and you will see a list titled “Meals I Am Providing”. This list will clarify to whom you’ve signed up to bring a meal, on what date, and in conjunction with which schedule. You will also be able to email the organizer from this area if you have questions or concerns as well as verify delivery details such as delivery address and delivery.

How do I edit the description of the meal I am delivering?

Should you need to change the details of a meal you’ve signed up to deliver, simply follow these steps:

1. Sign in to your account and click “My Dashboard”, on the left side
of the screen.
2. At the bottom of your dashboard, you will see a list titled “Meals I Am Providing”. There is an option under each meal you’ve signed up for to “Edit the description” of the meal you are bringing. When clicked, the text curser will be available in the description field to make the changes you’d like. The schedule will be immediately updated after you confirm the changes.

MEAL PURCHASE

Will purchased meals be delivered on the exact day I sign up for?

In many cases, yes.

Some of our vendors do have specific days on which they do not ship (eg. over a Sunday) or there are specific days of the week that meals are delivered, based on shipping schedules. There are, therefore, days on which some meals will not be able to arrive depending on the shipping or delivery parameters. However, our system assists in coordinating delivery on the next best option; in advance, when possible.

For example, in instances when a Participant signs up for a Monday and opts to have a prepared meal delivered, we will ensure that the meal is delivered by Saturday, prior to the sign up; if enough advance notice is given (eg. There are no deliveries or shipments on Sundays).

In cases similar to this, meals may arrive 2-4 days in advance of the sign up. The goal is that the Recipient has the meal(s) on-hand to use. Then, the Recipient can simply store the meal in the refrigerator or freezer and heat according to the instructions, as scheduled on the calendar or at their convenience.

In the rare event when a meal will be delayed past the sign up date, the Organizer and/or Recipient will be notified of the change.

How do I purchase a meal to be delivered?

If you would like to purchase a gourmet meal to be delivered to the recipient, simply select a day on the schedule on which to have a meal delivered. Click “Sign Up For This Day” on the appropriate day, click the button that says “Have a Meal Delivered”, and follow the instructions to select a meal and make payment.

Please note that when ordering a meal for delivery, we will work with our vendors to ensure that the meal is delivered as close to the target delivery date as possible based on FedEx delivery parameters and, whenever possible, a day earlier than the target delivery date. All meals arrive flash-frozen, and are easily put into the freezer for an extra day or two and pulled out when needed.

If you would like to sign up to have a meal delivered outside the formal schedule period, please scroll down to Help Another Way and click “Send a Meal”. Follow the instructions to choose the meal, and enter your personal message to the recipient, and make payment.

Who provides the gourmet meals available for purchase?

Food Tidings uses a variety of carefully selected vendors for our meals as well as other gifts. Vendor and delivery information is included in product descriptions.

Brand consistency is of the utmost importance to us, and we seek to find vendors who are as passionate about their product and their packaging as we are about ensuring that our customers can provide recipients with thoughtful, unique gifts that show their love and support.

If I purchase multiple items, will they arrive on the same day?

They may, and that would be a happy coincidence indeed! Because we employ a number of vendors, the two items will, in all likelihood, not arrive on the same day. Rest assured that both deliveries will include your gift message, and the recipient will simply be inclined to marvel at the wonder of your generosity on two separate occasions!

Is meal delivery available in my Recipient’s area?

Yes.

Food Tidings works with vendors that deliver freshly prepared, flash frozen meals nationwide; arriving via a FedEx cooler. These meals can be heated up right away or stored for a future use.

 

Of course, you always have the option of gifting the Recipient eTidings (i.e. money they can withdrawal) so they can coordinate local take out or delivery at their own convenience.

Can a note be included with my meal or gift?

Yes! When you place your order, there is a space for you to enter a Personal Message to the recipient. Our vendors will happily include your note on one of our (absolutely adorable) gift cards along with your meal or gift.

What is the cancellation policy for ordered meals?

Meals may be cancelled up to 14 days before their target delivery date by directly contacting Food Tidings with your receipt/order number. Refunds will be processed within the next billing cycle.

What if I need to change the delivery date of my order?

The delivery date for a meal may be changed up to 4 business days before the target delivery date. Changes must be made by contacting Food Tidings with your receipt/order number and the new desired delivery date. Please note that the new delivery date will need to be at least 3 business days in the future so that our vendors have time to process the change, and prepare/ship the order.

Can I change the meal I’ve ordered for delivery?

As long as a meal has not been prepared and sent out for delivery already, we are happy to help change a meal selection.

Please contact us with your order number, the name of the item you ordered initially, and the item you would like to have delivered instead.

Any price modifications will be charged to the credit card initially used to purchase the item. If a refund is due, it will be processed within the next billing cycle.

Unfortunately, if a meal has been shipped/sent out for delivery we are unable to make any changes to it.

How can I change the delivery address?

Organizers can update the Delivery Address on their schedule at anytime via “Edit”. Or, please contact Customer Service and we are happy to help.

We can’t stress strongly enough how critical it is that Organizers ensure the address of the Recipient entered onto the schedule is correct.

One, it’s shocking for a Participant when they arrive at the door of an unsuspecting non-Recipient holding a quiche.

Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 before the meal can be delivered (and a delay may ruin the meal).

This scenario simply creates awkwardness all around, so please help us help you by ensuring that the Recipient’s address is entered correctly onto the schedule. We thank you, the Recipients thank you, and the unsuspecting non-Recipients answering the door in their bathrobes thank you also!

Note: If the Delivery Address is changing after the schedule has started and there are already purchased items, please contact Customer Service so we can update any vendors that may have automatically received the Delivery Address from the schedule. Thank you!

 

Can meals be delivered to a commercial address; like a hospital, school or workplace?

While local home-cooked meals can be delivered to a Hospital or commercial location, items ordered through Food Tidings can NOT.

Residential addresses are much more preferred and easier for all our vendors to work with. FedEx and other couriers will NOT deliver to a commercial address after business hours or weekends; and no one in the office wants to smell the soggy meal that’s defrosted over a weekend.

Organizers should always include the residential address in the “Delivery Address” field, since this is the information that is automatically sent to vendors. However, if an Organizer wishes to direct participants to a commercial location (i.e. school, hospital, office, etc), they can include those details in the “Additional Notes” section of the schedule.

Food Tidings can not be held liable for meals that are misdirected or ruined because of a delayed delivery due to a commercial address submitted on the schedule.

How are ordered meals delivered?

Food Tidings enlists a variety of vendors, so delivery methods will vary:

Nationwide, Frozen Meals: Gourmet meals are chef-prepared in USDA-approved kitchens. The meals are freshly prepared, flash frozen and shipped in a Styrofoam cooler with dry ice to the recipient. Our vendors use FedEx to ship the meal gifts so the package will arrive to the Recipient via FedEx. The driver will leave the package by the front door (during the regular route times in their area); no signature is required.

Local Restaurant Meals: Food Tidings will coordinate delivery from local restaurants in markets where available. We may utilize restaurant delivery services or 3rd party delivery options, as available. Gratuity and delivery fees are included in the total purchase price, so the recipient can rest assured that all has been taken care of; they just get to answer the door and enjoy.

What time will my order arrive?

Delivery times will vary, depending on the vendor.

For shipped items, the meals/gifts will arrive during the regularly scheduled FedEx or postal service route in the Recipient’s area. FedEx packages will be left by the front door, or where packages are normally left; no signature is required.

For local restaurants or groceries, we try to coordinate delivery nearest to the “Delivery Time” that is submitted on the schedule. We can not guarantee a specific time, but it will be within a 1-2 hour window of the submitted time, or we will notify the Organizer and/or Recipient of the change.

I didn’t like the meal I received, can I get a refund or a credit?

We trust that all meals received will be of high quality, whether home cooked or purchased from a vendor. If a meal was received and consumed, there are no refunds. If the meal was received in undamaged condition from a vendor, there are no refunds.

As one could imagine, we can’t guarantee home cooked meals in any way; other than, they’ll be made with care & love, in mind.

Food Tidings is a scheduling and coordination tool, we do not actually make meals ourselves. We are happy to guarantee that a purchased item will be properly (and eventually) delivered and received; if it is not delivered or the quality has been compromised during delivery, we will coordinate a replacement.

However, if there is a food quality issue, please contact the vendor directly to address those concerns.

My ordered meal did not arrive on the date I signed up for, can I get a refund?

If the ordered meal is received in good condition (eg. undamaged), there are no refunds. We do guarantee that a meal will be received in good condition; however, can not guarantee an exact delivery day or time.

Food Tidings is a scheduling and coordination tool, we do not actually make or ship meals ourselves. Our vendors do their best to meet the delivery requests, as submitted. However, Food Tidings and vendors are at the mercy of shipment carriers and conditions.

We understand that Participants are signing up for a meal commitment, typically on a specific day. We do all we can to assist in the coordination of that expectation. However, in the unlikely event that circumstances out of our control delay a delivery beyond a specific date, we can not be held responsible.

All parties, including us, would be disappointed in a delayed meal, but we ask for your patience and understanding that delays are never intentional.

How does the Recipient know who has sent gifts?

The schedule serves as a reference tool for Recipients and Organizers.

If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name.

If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name).

Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!

E-TIDINGS

How do eTidings Work?

Food Tidings understands that sometimes flexibility is the best support to an individual or family during a challenging time.

To that end, Participants in a schedule have various options for offering support:

– Sign up to take a meal
– Order a gourmet meal to be delivered
– Help Another Way (fill the freezer, gifts, services, eTidings, etc)

The Help Another Way feature allows participants to order items to be sent to the Recipient, such as a meal(s) to fill the freezer, healthy snack, comforting gift or useful service. It also allows participants to pool their resources by giving money or “eTidings” that can be used by the Recipient in a variety of ways.

2 days after a schedule is created, both the Organizer and the Recipient (if the Organizer has noted the Recipient’s email address on the schedule) will receive an email detailing the redemption process for eTidings.

eTidings can be applied toward the purchase of a meal or any other item(s) from our Shoppe (no fees). If the Shoppe items are not the best fit, Recipients can request a withdraw of the funds, to use them in a manner that will best fit their needs ($10.00 minimum and 9% fees apply for check processing; typically received within 7-10 business days). Otherwise, the Organizer or Recipient can also elect to donate their eTidings (or the balance of their eTidings after a schedule ends and they’ve applied most but not all to a purchase) to another schedule or Food Tidings’ operations and Feed A Family fund, from which we provide meals to families in need.

The day after a schedule ends, Organizer and Recipient are again reminded to be sure to apply their eTidings toward the purchase of a meal or other item(s) from our Shoppe.

80 days after the end date of the schedule, Organizer and Recipient are reminded one final time to apply their eTidings or request a withdraw. As we are not a banking institution, Food Tidings does not manage long term balances. Therefore, once 90 days (or about 3 months) have elapsed from the schedule’s end date, any unused eTidings will be considered a donation and automatically be transferred from the schedule to Food Tidings operations and the Feed A Family Fund, from which we order meals for families in need.

Should a family need longer than 90 days, we are happy to work with them to discuss their needs; please contact us directly at info@foodtidings.com.

How does the Recipient or Organizer apply or use eTidings?

Organizers or Recipients are able to redeem or apply eTidings given toward a schedule to purchases made in the Food Tidings Shoppe, withdraw the funds or pay it forward:

Shoppe Purchases:

When logged in, an “Apply eTidings” button appears at the top of the schedule if eTidings have been given. Please note, the Organizer and Recipient’s email must match the Food Tidings account they log into with to gain access to the eTidings balance.

Clicking this button takes the Organizer or Recipient to the Shoppe.

Alternately, the Organizer or Recipient can select a specific day on the schedule, select “Order a Gourmet Meal”, and apply eTidings toward the purchase at checkout in order to target an approximate delivery date for the purchase (this is the desired choice when you wish to have a meal shipped more than 3-4 days from now; otherwise the meal is shipped at the earliest available date).

Once you’ve added items to your cart and clicked Continue to Checkout, click “Apply eTidings”.

If you have a balance due, you will be able to enter credit card information at this time.

There are no fees to purchase items using the eTidings credit.

If eTidings are not used all at once, you have 90 days from the last day of the schedule to apply those eTidings toward another purchase. If your schedule is still ongoing, it is possible that your additional eTidings will be added to the left-over balance in coming days or weeks.

Withdrawing Funds:

Alternately, Recipients or Organizers are able to request a withdraw of the funds and have a check sent to the Recipient using the address on the schedule; $25.00 minimum balance and 9% fees do apply for withdrawal transactions. Please contact Customer Service for processing.

Pay it Forward:

Recipients may give leftover eTidings to another schedule or Food Tidings’ operations and Feed A Family Fund, from which we purchase meals for families in need. Feel free to contact Customer Service if you’d like to do this or simply allow the balance to expire; at which time the balance will be automatically removed from the schedule.

How and when is food ordered with eTidings?

The organizer and recipient can each apply eTidings toward purchases of meals from our shoppe at any time during the length of the schedule and for 90 days after schedule’s end date.

Once on the schedule, an Apply eTidings button appears at the top of the schedule if eTidings have been given toward the schedule.

Clicking this button takes the organizer or recipient to the shoppe.

Alternately, the organizer or recipient can select a specific day on the schedule, select Order a Gourmet Meal, and apply eTidings toward the purchase at checkout in order to target an approximate delivery date for the purchase (this is the desired choice when you wish to have a meal shipped more than 3-4 days from now).

Once you have added items to your cart and clicked Continue to Checkout, click the Apply eTidings button to apply eTidings to your order.

If you have a balance due, you will be able to enter credit card information at this time.

If eTidings are left over, you have 90 days from the last day of the schedule to apply those eTidings toward another purchase. If your schedule is still ongoing, it is possible that your additional eTidings will be added to the left-over balance in coming days or weeks.

Alternately, recipients or organizers are able to give leftover eTidings to Food Tidings’ Feed A Family Fund, from which we purchase meals for families in need.

This video demo shows the entire process from start to finish.

What if I need an eTidings refund?

As a general rule, just as if you gave or received a gift card to a shop or restaurant, there are no refunds on eTidings purchases.

We examine refund requests for canceled schedules on a case-by-case basis; fees do apply. If you have given eTidings to a canceled schedule, please let us know and we will be more than happy to look at your specific schedule and work with you to find a solution.

Is there a way to turn eTidings off?

Our system does not allow eTidings to be turned off for individual schedules. We have found that options are a good thing for everyone.

eTidings was implemented in response to large demand from those living far away from Recipients, as a way to contribute to the meal schedule. In addition, eTidings helps those that live near, but may be busy or not able to make a meal to participate as well.

Also, eTidings provide flexibility to the Recipient in selecting gifts that best meet their needs.

Most often, this is a convenient and appreciated gesture.

I’m the Recipient, and I can’t apply my eTidings
  1. You must be logged in to Food Tidings for your eTidings balance to show on your schedule.
  2. The schedule must recognize you as the Recipient by having your account email associated with the schedule and included in the Recipient’s information.

Luckily, fixing this is a snap! Please have the Organizer update your email and/or confirm that the email included on the schedule matches the email you use for your Food Tidings account.

What is an eTiding?

An “eTiding” is Food Tidings’ option for gifting money to a Recipient and their family. While organizing meals is the heart of Food Tidings, providing support in a variety of ways is the ‘hands and feet’.

eTidings allow Participants to pool their resources by giving money toward a schedule so the Recipient has the flexibility to use the funds toward meals or in a way that is best suited for them and their family.

To that end, in redeeming eTiding gifts, Recipients or Organizers have these options, effective Feb. 1, 2019:

  1. Order items in the Shoppe; such as meals, snacks, desserts, gifts, groceries or services (no fees)
  2. Withdraw funds; requesting a check be sent to the Recipient (9% fees)
  3. Donate funds to another Food Tidings schedule. (no fees)
  4. Donate to Food Tidings; supporting operations of our free, online tool and our Feed a Family fund. (no fees)

Flexible support is a nice option to give and much appreciated. Every little bit helps.

As with standard gift card terms, there are no refunds on eTidings. Should circumstances exist to cancel a schedule with eTidings on it, we will work with the Organizer and/or Recipient to resolve the balance; fees do apply. See additional details in our FAQs and Terms & Policies.

When does the Recipient receive the eTidings money given on a schedule?

The Organizer or Recipient can view the balance of eTidings money gifts on the schedule or on their Dashboard, at any time.

Money gifts are immediately available for use in the Food Tidings Shoppe, once they are deposited on a schedule. (no fees)

As the Admins of the schedule, either individual may contact Customer Service to request a withdrawal check; using the Contact Support form. Since donations are usually submitted throughout the duration of a schedule, we highly recommend waiting until the schedule ends to request a withdraw. Checks will be sent directly to the Recipient’s name and address submitted on the schedule; usually received within 7-10 business days (9% fees apply; minimum $20.00 balance). Available in USA only, at this time; coming soon to our international friends.

As Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days following the end of the schedule will be considered a donation to keep our online tool free and to our Feed a Family Fund, providing meals to families in need.

Why do you charge fees to withdraw eTidings?

The minimal fees that are collected for processing checks enable us to support the Food Tidings operations, give back to our community and continue providing Food Tidings as a free online tool. The generosity is a win-win. A great deal, if you ask us.

Thank you for your support as we grow a community of caring by spreading kindness, encouragement, comfort and hope!

Will Participants or donors be charged any fees?

Nope, none. Participants do not get charged any fees for gifting money to a Recipient. Their generosity is gift enough.

Will the Recipient be charged any fees for eTidings?

If no money gifts are given, no fees will be charged.

If money gifts are applied toward purchases in the Food Tidings Shoppe (meals, gifts, services, etc), there are no fees.

If the Recipient chooses to withdraw the money via a check, there is a $20 dollar minimum and industry-standard fees do apply.

While the formulas can vary between bank and credit card providers, Food Tidings makes it simple: Service fee of 5% + Transaction fee of 4% = Total of 9% for processing a check.

The fees are withdrawn from the eTidings balance at the time of withdrawal, with the remaining total sent in a check (currently available in the United States only; coming to our international friends, soon).

I live outside the United States of America, can I use the eTidings (money gift) feature?

Anyone can purchase eTidings or gifts for a Recipient that lives in the United States of America, in USD.

We do not currently offer the eTidings or gift purchasing for Recipients outside of the USA. However, stay tuned – we hope to provide tools for our community of generosity worldwide, soon.

Can people in different countries contribute to a schedule?

Yes, if the schedule is for a Recipient who resides in the United States of America. A Food Tidings schedule is able to accept eTiding money gifts from around the world.

Accepted currencies include: United States of America ($USD), United Kingdom (GBP), Canada, ($CAD), Australia ($AUD), and some European Union countries that use the Euro as their official currency (EUR). Exchange rates will be handled by our merchant processor at the time of purchase.

Is it safe to give eTidings money gifts?

Yes.

All payments are securely processed using industry-standard Security Socket Layer encryption, or SSL. At no time will foodtidings.com request or store sensitive data such as the user’s banking or card information or passwords to payment accounts. Users will securely provide such information only within the individual transaction, when prompted. Always look for the small security indicator, usually a lock or green bar, that appears on your web browser to verify the security of the transaction.

How does the Recipient know who has sent gifts?

The schedule serves as a reference tool for Recipients and Organizers.

If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name.

If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name).

Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!

I’m the Recipient and I don’t have access to my eTidings!

We know eTidings are a valuable tool for families to use and would never keep Recipients from their eTidings gifts!  Usually it’s a login issue that might be preventing you from “seeing” or accessing your eTidings balance. We protect your funds by making sure the correct Food Tidings account(s) is used to manage the eTidings balance.

To confirm:

  1. You must be logged in to Food Tidings for your eTidings balance to show on your schedule.
  2. The schedule must recognize you as the Recipient by having your account email associated with the schedule and included in the Recipient’s information (eg. your account email must match the email given as the “Recipient’s Email” on the schedule).

Luckily, fixing this is a snap! Please have the Organizer update your email and/or confirm that the email included on the schedule matches the email you use for your Food Tidings account.

If the Organizer is unavailable, please reach out to our Customer Service via the Contact Us form or email us at info@foodtidings.com – we are happy to assist in updating the schedule, if needed.

I’m the Organizer or Recipient, how do I withdrawal eTidings from a schedule?

Organizers and Recipients have admin rights to manage eTidings balances.

The Organizer or Recipient can view the balance of eTidings money gifts on the schedule, at any time.

Money gifts are immediately available for use in the Food Tidings Shoppe, once they are deposited on a schedule. (no fees)

To withdraw eTidings funds as a check, as the Admins of the schedule, either individual can simply contact Customer Service via our Contact Us form or email us directly at info@foodtidings.com. Checks will be sent directly to the Recipient’s name and address submitted on the schedule. (standard fees apply; total of 9% for admin and transaction fees)

As Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days following the end of the schedule will be considered a donation to keep our online tool free and support our Feed a Family Fund, providing meals to families in need.

Do eTidings expire?

In short, no. We provide flexible options for the Recipient and/or Organizer to fully use the eTiding gifts on a schedule. Effective Feb. 1, 2019, Recipients or Organizers can use eTidings to:

  1. Order items in the Shoppe; such as meals, snacks, desserts, gifts, groceries or services (no fees)
  2. Withdrawal funds; Organizer or Recipient can simply contact Customer Service via our Contact Us form or email us directly at info@foodtidings.com. Checks will be sent directly to the Recipient’s name and address submitted on the schedule. (minimum $10.00) (9% fees)
  3. Transfer balance to another Food Tidings Schedule; upon permission by the Recipient or Organizer, on their behalf (no fees)
  4. Donate to Food Tidings; supporting operations of our free, online tool and our Feed a Family fund. This is a great way to pay generosity forward! (no fees)

However, as Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days (about 3 months) following the end of the schedule will be considered a donation to keep our online tool free and our Feed a Family Fund, providing meals to families in need; eTiding funds are automatically removed from a schedule following the 90 days.  This is a final action. Remember, there are many options before this happens.

Be assured, if a family has unique circumstances that require more time to use the eTidings following a schedule, we are always happy to see how we can assist – please just contact us via the Contact Us form or email us at info@foodtidings.com.

COMMUNICATIONS

Will I receive a reminder for my sign up?

Yes.

Food Tidings will send you an email reminder 4 days before you are scheduled to deliver a meal. This advance notice allows you enough time to plan, shop, edit, un-commit or place an order for a meal delivery, if life has gotten busy.

However, we do recommend putting a calendar reminder on your own device, as well! Redundancy never hurts.

Why doesn’t Food Tidings have a phone number?

Food Tidings is an online tool and, as such, our team is eager, experienced and equipped to handle all aspects of customer service via email or social media outlets.

We have found that in most cases, we can be the most responsive and effective through email communications; which also serves as a reference to the customer and allows us to learn from our interactions. Everyone hates phone tag, anyways.

In rare cases, when a phone call could better suit the situation, we can arrange for one as needed.

How do I delete my account or unsubscribe?

Please send an email to info@foodtidings.com if you would like your account deleted.

We can remove you from the Food Tidings list for any non-schedule related emails that are initiated by us.

Please note:

If you need to unsubscribe from a specific schedule, you will need to contact the Organizer directly. Food Tidings invitations are managed manually by Organizers. As long as an Organizer continues to include your e-mail address in invitations, you will continue to receive invitations and reminders via e-mail.

Also, if friends or family choose to invite you to a (future) schedule, their invitation will add your email address back into the Food Tidings system in order to allow schedule invites, meal reminders, etc. to be delivered to you.

Please be assured that we will never rent, sell or otherwise give our customers’ e-mail addresses to other parties or use it for our own marketing efforts.

TIPS & TRICKS

Food Tidings can be used to schedule anything!

The “schedule” feature of Food Tidings is a tool that can used in a various ways to organize families and groups. It doesn’t have to be just for meals, it can serve as a place to rally people, collect their sign ups and give details on what you need. Then, they’ll even get email reminders from us – an extra bonus for you and the group!

Here are just a few ways that people have found it useful:

  • Classroom snacks, for example:
    • Name the schedule with a very clear Title, such as “Snacks for Mrs. Smith’s 3rd Grade Class”
    • Use the Overview & Notes/Details to clarify: Ask people to sign up for a date to drop off snacks to the classroom
  • Small group or neighborhood group dessert or snacks
  • Sports snacks
  • Organizing errands
  • Spacing out home visits
  • People volunteering for an event:
    • Make the Title very clear & include the DATE, if it’s a single day event. For example: “Fun Run Volunteers for Saturday, Feb. 2nd)
    • People submit their name, but it’s not to bring anything – it’s just to confirm they’ll be there for the event
      • Instead of a ‘meal description’, people just sign up with their name (eg. John Smith)
      • Since people technically sign up on different “dates” – just make sure that the TITLE is clear and the details are included in the Overview and Notes
      • Tell them to ignore the email reminders…the few extra emails are worth the effort to organizer a great event. 🙂
Make your Food Tiding an experience

Meals are always a welcomed gesture. Whether a family needs encouragement or is celebrating, taking meal planning and prep off their list lightens up their day. To add some extra warmth to your gift, consider making it an “experience”. Here are some ideas:

  • Help the family from A-Z; meaning, help them with the meal and dishes, too! Take your meal and include dessert, drinks, plates, napkins, plasticware & cups too.
  • Notes are always fun – doesn’t have to fancy, but you could write/copy a poem, song or funny saying and put it on top. Having the kids color a picture or make a card is a slam dunk!
  • Dress up your meal or dessert to fit the nearest holiday – look online, there’s always something to celebrate even if it’s not the obvious ones (ex. Pi day, National donut day, etc)!
  • Pick a theme and go with it. For example, sign up for a “Taco Tuesday” and make it a Mexican theme dinner:
    • Spruce up your taco meal by adding some bright napkins or plasticware
    • Add a cute applicable note like, “Stay Calm and Eat Tacos”, “Live everyday like it’s Taco Tuesday”, “If you don’t like Tacos, I’m Nacho type”
    • Deliver your meal wearing a sombrero or playing some mariachi music on your phone, you’ll be sure to get a smile!
  • Pick a color. If you know the Recipient’s favorite color go with that; otherwise, pick your own! For example, ‘Brighten’ someone’s day with yellow things to compliment the meal:
    • Note: “A little something to BRIGHTEN your day”
    • Napkins or plates in yellow
    • Chips for a side, a kind that is in a yellow bag
    • Lemon dessert (or just lemons on the side!)
    • Candy in yellow wrappers