FAQ

SCHEDULES

How can I change the delivery address?

We can’t stress strongly enough how critical it is that organizers ensure that the address of the recipient entered onto the schedule is correct.

One, it’s shocking for a participant when they arrive at the door of an unsuspecting non-recipient holding a quiche.

Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 from the organizer before the meal can be delivered.

This scenario simply creates awkwardness all around, so please help us help you by ensuring that the recipient’s address is entered correctly onto the schedule. We thank you, the recipients thank you, and the unsuspecting non-recipients answering the door in their bathrobes thank you also!

 

Can the end date of a schedule be changed/extended at any time?

Yes! To change the end date of a schedule, simply go to your Dashboard, and click Edit Schedule next to the schedule you’d like to edit.

Under Step 2: Schedule & Delivery Details, simply change the end date to the new desired end date, and click Update at the bottom of the page.

Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of the changes. The Food Tidings system does not automatically update participants of schedule changes. You can do this by individually emailing those who have signed up OR by selecting Contact Participants next to the associated schedule on your dashboard. From here, you can send a message to all those invited or to those who have signed up to participate letting them know of the change to the schedule’s end date.

Can likes/dislikes be changed once a schedule is created?

Yes! Any schedule details can be edited at any point in time.

To edit a schedule, simply go to your Dashboard, and click on Edit Schedule next to the schedule you’d like to edit.

Make your desired changes, and be sure to click Update at the bottom of the page.

Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of the changes. The Food Tidings system does not automatically update participants of schedule changes. You can do this by individually emailing those who have signed up OR by selecting Contact Participants next to the associated schedule on your dashboard. From here, you can send a message to all those invited or to those who have signed up to participate letting them know of the change to the recipient’s likes/dislikes, schedule end date, etc.

GENERAL

How do I reset my password?

It happens to the best of us! In order to reset your password, simply click the Forgot Your Password link on the Login screen. You will be prompted to enter the email address associated with your account and, once you’ve done that, a new password will be emailed to you.

When I attempt to create an account, I’m told my email is already in use

Because creating a new login with a different email address often proves complicated down the line, the best thing to do in this case is request a new password for the email address that is already in use. To do this, simply click on the Forgot Your Password link on the login screen, enter your email address, and a new password will be emailed to you.

E-TIDINGS

How do eTidings Work?

Food Tidings is based on the premise that meals are one of the greatest ways to provide support to an individual or family during a challenging time.

To that end, participants in a schedule have three options for offering support:

– Sign up to take a meal
– Order a gourmet meal to be delivered
– Help Another Way

The Help Another Way feature allows participants to order a food-related item to be sent to the recipient, such as a healthy snack or a comforting basket of tea. It also allows participants to pool their resources by giving money toward the purchase of a gourmet meal to be delivered to the schedule recipient.

2 days after a schedule is created, both the organizer and the recipient (if the organizer has noted the recipient’s email address on the schedule) will receive an email detailing the redemption process for eTidings.

eTidings can be applied toward the purchase of a meal or other item(s) from our shoppe. The organizer or recipient can also elect to donate their eTidings (or the balance of their eTidings after a schedule ends and they’ve applied most but not all to a purchase) to the Food Tidings Feed A Family fund, from which we provide meals to families in need.

The day after a schedule ends, organizer and recipient are again reminded to be sure to apply their eTidings toward the purchase of a meal or other item(s) from our shoppe.

80 days after the end date of the schedule, organizer and participant are reminded one final time to apply their eTidings. Once 90 days have elapsed from the schedule’s end date, any unused eTidings will automatically be transferred into the Food Tidings Feed A Family Fund, from which we order meals for families in need.

How does the recipient/organizer apply eTidings?

Organizers or recipients are able to apply eTidings given toward a schedule to purchases made from the Food Tidings shoppe.

An Apply eTidings button appears at the top of the schedule if eTidings have been given.

Clicking this button takes the organizer or recipient to the shoppe.

Alternately, the organizer or recipient can select a specific day on the schedule, select Order a Gourmet Meal, and apply eTidings toward the purchase at checkout in order to target an approximate delivery date for the purchase (this is the desired choice when you wish to have a meal shipped more than 3-4 days from now).

Once you’ve added items to your cart and clicked Continue to Checkout, click Apply eTidings.

If you have a balance due, you will be able to enter credit card information at this time.

If eTidings are left over, you have 90 days from the last day of the schedule to apply those eTidings toward another purchase. If your schedule is still ongoing, it is possible that your additional eTidings will be added to the left-over balance in coming days or weeks.

Alternately, recipients or organizers are able to give leftover eTidings to Food Tidings’ Feed A Family Fund, from which we purchase meals for families in need.

How and when is food ordered with eTidings?

The organizer and recipient can each apply eTidings toward purchases of meals from our shoppe at any time during the length of the schedule and for 90 days after schedule’s end date.

Once on the schedule, an Apply eTidings button appears at the top of the schedule if eTidings have been given toward the schedule.

Clicking this button takes the organizer or recipient to the shoppe.

Alternately, the organizer or recipient can select a specific day on the schedule, select Order a Gourmet Meal, and apply eTidings toward the purchase at checkout in order to target an approximate delivery date for the purchase (this is the desired choice when you wish to have a meal shipped more than 3-4 days from now).

Once you have added items to your cart and clicked Continue to Checkout, click the Apply eTidings button to apply eTidings to your order.

If you have a balance due, you will be able to enter credit card information at this time.

If eTidings are left over, you have 90 days from the last day of the schedule to apply those eTidings toward another purchase. If your schedule is still ongoing, it is possible that your additional eTidings will be added to the left-over balance in coming days or weeks.

Alternately, recipients or organizers are able to give leftover eTidings to Food Tidings’ Feed A Family Fund, from which we purchase meals for families in need.

This video demo shows the entire process from start to finish.

What happens to leftover eTidings?

In some cases, there may be a small amount of eTidings left in an account after meals have been ordered.

When this occurs, the organizer or recipient has two options:

– Remaining eTidings can be left in the account to apply toward a future purchase. eTidings are held in accounts until 90 days past the final date on a schedule, at which time they are transferred to Food Tidings’ Feed A Family fund.

– Remaining eTidings can be purposefully given by the organizer or recipient to Food Tidings’ Feed A Family fund. Once the amount in our Feed A Family Fund allows for the purchase of a meal, we will have it shipped with the love and support of everyone who contributed to a family in need. We believe it\’s a great way to continue pay generosity forward!

What if I need an eTidings refund?

As a general rule, just as if you gave or received a gift card to a shop or restaurant, we don’t offer refunds on eTidings purchases.

We examine refund requests for canceled schedules on a case-by-case basis. If you have given eTidings to a canceled schedule, please let us know and we will be more than happy to look at your specific schedule and work with you to find a solution.

Is there a way to turn eTidings off?

Unfortunately, we do not have the ability to turn eTidings off for individual schedules.

eTidings was implemented in response to large demand for a way that those living far away from recipients could contribute to their meal schedule. It is important to us to maintain transparency with all of our customers. Therefore, if a participant chooses to contribute monetarily to a schedule with the understanding that the monies will be used to provide meals, we believe it would be disingenuous to allow recipients to simply “cash out” their eTidings and use the funds in an alternative manner.

Many Food Tidings users utilize programs such as Go Fund Me in conjunction with their Food Tidings campaign. Those services have a less specific focus, and while they monies given through their campaigns do incur a higher fee than those given through Food Tidings schedules, they are able to be used for less specific needs during challenging times. Food Tidings is uniquely focused on providing meals.

I’m the recipient, and I can’t apply my eTidings

In all likelihood, this is because when the organizer created your schedule, he or she did not enter your email address into the Contact field. Therefore, the schedule does not recognize you as the recipient.

Luckily, fixing this is a snap! This 2-minute video will quickly explain how to remedy the issue.

MEAL PURCHASE

Will purchased meals be delivered on the exact day I sign up for?

In most cases, yes.

Our vendors have varying days on which they do not ship, and there are, therefore, days on which meals will not be able to arrive depending on FedEx shipping parameters. In instances when a participant signs up for a Monday, for example, and opts to have a prepared meal delivered, if the responsible vendor does not ship on Sunday, we will ensure that the meal is delivered on the closest day to the selected delivery date as possible. Whenever possible, we will ensure that the delivery is made the day before the selected date so that the recipient can simply put the meal in the freezer and heat according to the instructions the next evening.

How do I purchase a meal to be delivered?

If you would like to purchase a gourmet meal to be delivered to the recipient, simply select a day on the schedule on which to have a meal delivered. Click Sign Up For This Day on the appropriate day, click the button that says Have a Meal Delivered, and follow the instructions to select a meal and make payment.

Please note that when ordering a meal for delivery, we will work with our vendors to ensure that the meal is delivered as close to the target delivery date as possible based on FedEx delivery parameters and, whenever possible, a day earlier than the target delivery date. All meals arrive flash-frozen, and are easily put into the freezer for an extra day or two and pulled out when needed.

If you would like to sign up to have a meal delivered outside the formal schedule period, please scroll down to Help Another Way and click Send a Meal. Follow the instructions to choose the meal, and enter your personal message to the recipient, and make payment.

Who provides the gourmet meals available for purchase?

Food Tidings uses a variety of carefully selected vendors for our meals as well as our food-related gifts. Brand consistency is of the utmost importance to us, and we seek to find vendors who are as passionate about their product and their packaging as we are about ensuring that our customers can provide recipients with thoughtful, unique gifts that show their love and support.

If I purchase multiple items, will they arrive on the same day?

They may, and that would be a happy coincidence indeed! Because we employ a number of vendors, the two items will, in all likelihood, not arrive on the same day. Rest assured that both deliveries will include your gift message, and the recipient will simply be inclined to marvel at the wonder of your generosity on two separate occasions!

Is gourmet meal delivery available nationwide?

Yes. All of our vendors deliver nationally.

Can a note be included with my meal or gift?

Yes! When you place your order, there is a space for you to enter a Personal Message to the recipient. Our vendors will happily include your note on one of our (absolutely adorable) gift cards along with your meal or gift.

What is the cancellation policy for ordered meals?

Meals may be cancelled up to 14 days before their target delivery date by directly contacting Food Tidings with your receipt/order number. Refunds will be processed within the next billing cycle.

What if I need to change the delivery date of my order?

The delivery date for a meal may be changed up to 4 business days before the target delivery date. Changes must be made by contacting Food Tidings with your receipt/order number and the new desired delivery date. Please note that the new delivery date will need to be at least 3 business days in the future so that our vendors have time to process the change, and prepare/ship the order.

Can I change the meal I’ve ordered for delivery?

Changes to a purchased item scheduled for delivery must be made no more than 6 business days prior to the scheduled delivery date. Changes must be made by contacting Food Tidings with your original receipt/order number, the name of the item you ordered initially, and the item you would like to have delivered instead. Any price modifications will be charged to the credit card initially used to purchase the item. If a refund is due, it will be processed within the next billing cycle.

How can I change the delivery address?

We can’t stress strongly enough how critical it is that organizers ensure that the address of the recipient entered onto the schedule is correct.

One, it’s shocking for a participant when they arrive at the door of an unsuspecting non-recipient holding a quiche.

Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 from the organizer before the meal can be delivered.

This scenario simply creates awkwardness all around, so please help us help you by ensuring that the recipient’s address is entered correctly onto the schedule. We thank you, the recipients thank you, and the unsuspecting non-recipients answering the door in their bathrobes thank you also!